A new kind of Digital Banking experience, loading February 28

Beginning February 28, Liberty Bank's Digital Banking tools will offer a more modern and sophisticated look and feel, and more features to help you manage your money!

Prepare Now:

Here are the top tasks you'll need to complete to ensure a seamless experience: 

Note your username and password: You will use your current username and password, and you will need to know them to log in for the first time. This is especially important if you are using biometrics (Face ID, Fingerprint) to access your mobile app.

Take note of your alerts: You will need to re-enroll in alerts in the new system. Take note of your alerts and notifications, such as low balance alerts, so you will be prepared to re-enroll. Learn more.

Take note of your eBills: eBills and eBill history will not convert. If you use eBills, take note of your usernames and passwords to your external billers so you can re-establish them after February 28. Automatic eBill payments will not be paid until you re-connect using your biller's user IDs and passwords. If you wish to retain eBill history, please download or print it. Learn more.

Take note of your 'Send Money' payees (personal customers only): If you currently use Send Money to pay friends and family, please take note of your payees so you can set them up after February 28. Learn more.

Save your Bill Pay invoices (business customers only): Save or print any Bill Pay invoices you may need access to in the future. Your invoice history will not be available in the new system.

What's Staying the Same?

No action needed:

• Your username
• Your password for initial login
• Access to 18 months of account history
• eStatement history and enrollment preferences 
• Recurring and scheduled transfers
• External and Liberty2Liberty accounts for making transfers
• Card Controls on/off preferences
• Your Bill Pay payees/billers, history, scheduled and recurring payments (exception: eBills)
• Permissions and sub-users for business accounts

What's Changing?

Some action may be required:

• Mobile app - all new!
• Fingerprint and FaceID enrollment
• Card alerts and account alerts
• Mobile deposit image history
• eBills and automatic eBill payments
• Send Money contacts
• Money Manager
• Quicken and Quickbooks connections
• Quicken Direct Connect (no longer supported) 

Key Dates:

February 20-28: eStatements will be unavailable during this time, but you will still have access to all of your transaction history within Digital Banking. If you need copies of your statements, please call us or visit a branch.

February 21-28: During this time, please be aware you will not be able to do the following within Digital Banking:

• Add/edit any recurring or scheduled transfers
• Conduct new external transfers
• Add/edit external or Liberty2Liberty accounts for transfers.
• If you are a business user, you will not be able to add, remove or manage sub-users.

Please contact us for assistance if you need to make any changes during this time.

One-time transfers to existing Liberty Bank accounts will still be available. 

February 23-28: Bill Pay and Send Money will be unavailable beginning at 9 p.m. on February 23. Previously scheduled payments will continue to process.

February 27: The previous Digital Banking system will be unavailable beginning at 9 p.m. You will not receive Alerts starting at 9 p.m. When the new Digital Banking system becomes available on February 28, please set your Alert preferences.

February 28: The new Digital Banking will be available midday. You will need to delete your mobile app and download the new version. The mobile app will be available in your app store on February 28, and links will be available on the Digital Banking Hub. 

Email Archive: Review all Digital Banking conversion emails we have sent you here!

liberty-bank.com

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